AGNES WATER QLD - LOCAL NDIS PROVIDER
Supporting you, to be the BEST VERSION OF YOU!
Empowering Individuals with Unique Abilities to Thrive
At YOUnique Support & Coordination, we believe that every person deserves the opportunity to live a meaningful, empowered life — guided by their own choices, values, and goals.
Founded by Amelia Best, a passionate advocate with both lived experience and formal qualifications, YOUnique is a proudly locally owned and operated organisation. We are committed to delivering compassionate, person-centred support services under the National Disability Insurance Scheme (NDIS).
Amelia has dedicated herself to walking alongside individuals and families as they navigate the NDIS. Her background in Community Services & NDIS informs a hands-on, empathetic approach — ensuring participants feel truly seen, heard, and supported throughout their journey.
YOUnique Support & Coordination is more than a service provider — we are a supportive community. Backed by a team of skilled and committed support workers, we offer flexible, one-on-one assistance tailored to meet the unique needs, strengths, and aspirations of each participant.
Our Mission
To foster a nurturing, empowering environment where individuals of all abilities feel respected, included, and capable of achieving their fullest potential. Whether it’s developing everyday skills, building confidence, or working toward long-term independence, we are here to support and uplift — every step of the way.
Our Values
At YOUnique Support & Coordination, our name embodies our purpose: delivering personalised, participant-centred support that recognises and celebrates the uniqueness of every individual.
Our values are the foundation of everything we do. They shape our culture of respect, inclusion, and empowerment, guiding how we support participants, collaborate as a team, and engage with our community.
Respect
We honour the dignity, rights, and choices of every participant, family member, and team member. We listen actively, communicate transparently, and always act with integrity and professionalism.
Accountability
We hold ourselves to the highest standards of ethical conduct, safety, and service delivery. We take ownership of our actions, follow through on our commitments, and ensure transparency and consistency in everything we do.
Empowerment
We believe in the strength and potential of every individual. Our goal is to build confidence and independence by working with participants — not for them — so they can make informed decisions and take control of their own lives.
Compassion
Every interaction is approached with kindness, empathy, and genuine care. We understand the emotional journey many participants and families face, and we strive to build relationships based on trust, patience, and heartfelt support.
Inclusion
We welcome and embrace diversity in all its forms. YOUnique is committed to creating a safe, supportive, and accessible environment where individuals of all backgrounds, abilities, cultures, and identities feel seen, heard, and valued.
Collaboration
Great outcomes happen when we work together. We foster a team environment built on open communication, mutual respect, and strong partnerships — both within our organisation and with participants, families, allied health professionals, and community networks.
YOUnique Team
Locally Owned & Community Connected
Local and committed to strengthening the communities we serve.
Lived Experience Meets Professional Insight
Our support is grounded in authentic understanding, backed by real-world knowledge and qualifications.
Empowering, Not Just Assisting
We focus on building capacity — helping participants grow in confidence, independence, and self-determination.
A Team That Truly Cares
Our dedicated support workers are hand-picked for their compassion, reliability, and commitment to making a lasting difference in the lives of others.
Trust, Honesty & Transparency in NDIS
Navigating the NDIS can be complex — but you don’t have to do it alone. We prioritise open communication, realistic expectations, and full transparency in everything we do. From plan implementation to daily supports, we build trust by being honest, accountable, and always acting in your best interests
Whether you're seeking assistance with self-care, community access, NDIS navigation, or skill development, YOUnique Support & Coordination is here to help you live life your way — as your true and unique self
Amelia
I am the Founder and Director of YOUnique Support & Coordination Services, a values-driven organisation built on compassion, empowerment, and genuine person-centred care. I am a little obsessed with sunflowers and rainbows! Both make me smile and give me an instant genuine sense of happiness. I created YOUnique with a clear vision — to provide supports that are not only professional and reliable, but deeply respectful of each individual’s unique journey. I truly believe that no two people are the same, and their supports should reflect that. I have always loved learning and studying, and I’m constantly looking for ways to expand my knowledge so I can better support the people I work with. I am particularly passionate about Autism and Psychosocial Disability, and I am deeply committed to understanding the complexities that can come with both. I don’t shy away from challenges — in fact, complex situations motivate me. When things feel difficult or overwhelming, I become even more determined to find practical, meaningful solutions that create stability and positive change. Kindness, equality, and acceptance are values that guide everything I do. It is incredibly important to me that every person feels safe, respected, and valued for exactly who they are. I believe everyone deserves a genuine sense of belonging, hope, and motivation as they move toward the life they want to live. Outside of my professional life, I have a big love for all animals — they hold a very special place in my heart. My compassion for people and animals alike reflects the way I approach my work: with empathy, patience, and care. Through YOUnique, my goal is to walk alongside participants and their families as they navigate the NDIS, helping to bring clarity, confidence, and direction. I am committed to building strong support teams, advocating when needed, and ensuring that every person I support feels empowered and capable. At the heart of everything I do is a simple belief: with the right support, understanding, and encouragement, everyone has the ability to thrive.
Silvia
I’m Silvia — your friendly Italian “pocket rocket”! While I’m full of energy and have a bubbly personality, I can also be calm, gentle, and grounding when it matters most. I genuinely love connecting with people and building meaningful relationships from our very first meeting. One of the things I enjoy most about my role is that no two days are ever the same. Every participant I support teaches me something new — about themselves, about resilience, and about life. There is always something to learn, and I feel grateful to grow alongside the people I work with. I have a natural ability to help people feel comfortable and at ease, regardless of their background, culture, or values. I truly believe that authenticity, trust, and kindness are the foundation of any strong relationship. I wear my heart on my sleeve and pride myself on being genuine, compassionate, and trustworthy. I support my clients with passion — through empathy, understanding, and high-quality care. I want every person I work with to feel heard, respected, and never alone. Especially on the “rainy days,” I am there to provide reassurance, advocacy, and steady support. My passion for supporting others is deeply personal. As a young teenager, I experienced bullying, which shaped who I am today. It taught me the importance of standing beside those who feel vulnerable or unheard. I am not shy about following my instincts and emotions when it comes to advocating for my clients and ensuring they feel safe, valued, and cared for. Outside of work, I love being outdoors and enjoying nature and fresh air. I treasure time spent with my loved ones and my pets, reading a good book, watching a fun movie, and admiring the beautiful local flora and fauna around us. I adore all animals — and if you have a dog (or two… or three!), I will absolutely become their best friend. I can also be a little goofy! I laugh at myself often and can definitely take a joke. Being Italian means I express myself with passion — and yes, I talk with my hands a lot! 😆 Above all, I am caring, loving, and deeply committed to making a positive difference in the lives of the people I support.
YOUnique Support & Coordination Services
At YOUnique Support & Coordination Services, we believe every individual deserves personalised, respectful, and empowering support. Our services are designed to help NDIS participants live independently, build confidence, and stay connected to their community — all while feeling safe, valued, and supported.
CORE SUPPORTS
Assistance with Self-Care
We provide personalised support with daily living activities, ensuring comfort, dignity, and safety at all times. Our team works closely with participants to encourage independence while providing the level of support needed.
Support may include:
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Showering, dressing, and grooming
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Personal hygiene and self care tasks
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Meal preparation and feeding assistance
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Mobility and transfers
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Medication reminders
Community Access
Staying connected to the community is vital for wellbeing and confidence. Our goal is to help participants feel included, confident, and engaged in their community.
We support participants to:
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Attend social and recreational activities
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Participate in hobbies and interest groups
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Access medical appointments
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Go shopping or attend community events
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Build friendships and social skills
Supported Independent Living (SIL)
We provide Supported Independent Living (SIL) services for participants who require ongoing daily support in a shared or individual living arrangement.
Our SIL supports are tailored to each person’s goals, abilities, and lifestyle, promoting independence while ensuring safety and wellbeing.
SIL supports may include:
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24/7 support in home environment
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Assistance with personal care and daily routines
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Support with cooking, cleaning, and household tasks
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Medication prompts and monitoring
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Skill development for independent living
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Support to build social connections and
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community engagement
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Behavioural and emotional support
House/Yard Maintence
While we don't directly provide this service ourselves, we do have contacts for some wonderful locals who can look after your house and yard needs.
Please get in touch for the contact details of our local Agnes Cleaners and Lawn Maintenance business's
CAPACITY BUILDING
Level 2 Support Coordination
Supporting participants to understand and implement their NDIS plans effectively. Encouraging self advocacy and empowerment to have their voice heard. We work alongside you to ensure your supports align with your needs and aspirations.
We assist with:
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Understanding your plan and funding
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Connecting you with appropriate service providers
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Coordinating supports
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Monitoring progress toward goals
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Building confidence to manage supports independently
Individual Skills Development
We provide tailored life skills training designed to build independence and long-term confidence. Our approach is practical, person-centred, and goal-focused.
Skill development may include:
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Budgeting and money management
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Cooking and meal planning
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Public transport training
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Communication and social skills
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Time management and routine building
Referral to Allied Health Providers
We help connect participants with trusted allied health professionals to support their physical, emotional, and developmental needs. We ensure participants are linked with the right professionals to support their overall wellbeing.
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Occupational Therapists
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Psychologists
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Physiotherapists
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Speech Pathologists
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Behaviour Support Practitioners
TESTIMONIALS
The team at YOUnique Support & Coordination are truly heart-centred and consistently place their clients’ needs at the forefront of everything they do.
They have been incredible, and I am so grateful for the guidance and support they've provided as we’ve navigated the often frustrating world of the NDIS.
Thank you to the entire YOUnique team — we truly couldn’t have done it without you!
I’ve had the opportunity to work with the team at YOUnique Support & Coordination, and they are genuinely caring professionals who are always open to collaboration. As a Speech Pathologist, I’ve appreciated their responsiveness to clients’ needs and their ability to adapt their approach to effectively engage with each individual. Their passion for supporting others is clear and reflects the dedication required to make a real difference in the lives of vulnerable people. Thank you to the YOUnique team for being such a valuable and compassionate part of our community.
I highly recommend the team at YOUnique Support & Coordination — such a compassionate and dedicated group who genuinely love and care for their clients. They consistently go above and beyond, offering incredible support and showing a true passion for what they do. Their commitment to making a positive impact is truly inspiring.
CONTACT US
Feedback & Complaints
We welcome your feedback
At YOUnique Support & Coordination, we are committed to continuous improvement and providing the highest quality support to our participants and their families. Your feedback — both positive and constructive — is not only welcome, but essential to helping us grow and better meet your needs.
We’re Listening
Whether you’d like to share a compliment, suggest an improvement, or raise a concern, we take all feedback seriously and respond with respect, transparency, and care.
How to Provide Feedback or Make a Complaint
You can share your feedback or complaint in any way that’s comfortable for you:
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Speak directly to your support worker or Coordinator
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Email us at admin@youniquesupportandcoordination.com.au
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Call us on 0431 397 201
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Submit feedback confidentially through our online form
We will acknowledge all formal complaints within 2 business days and aim to resolve them as quickly and fairly as possible. You have the right to involve a support person or advocate at any stage of the process.
Your Rights
Providing feedback will never affect the quality of your support or services. If you’re not satisfied with how we’ve handled a complaint, you can also contact the NDIS Quality and Safeguards Commission for independent support:
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Phone: 1800 035 544
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Online: www.ndiscommission.gov.au